How can I place an order?

Orders can be placed online at or via email (only for bulk orders).

What forms of payment do you accept?

Cash on delivery and credit card

How can I get in contact with Caracal?

You can email us at

What is my size in Caracal Kimonos?

Below is a general size charts for our kimonos. Our kimonos are made from high quality fabrics, however, since the fabric is made of cotton, there is a possibility of slight shrinkage during the wash and dry cycle. A good way to limit the shrinkage is to wash your kimono in cold water and avoid the usage of a dryer.


*If your size is falling in between two different sizes; we recommend that you select the smaller size.

What size should I pick if i’m at bottom of the size chart for my body type and weight?

Fitting is very important for us and making sure people get in the right size is our top priority. We recommend that you select the smaller size if your size is falling in between two different sizes.

If you have any specific sizing questions, please email us at Be sure to include your weight and height.

How much do Caracal kimonos shrink?

This depends on how you care for and dry your kimono. Following our guideline on the recommended washing method mentioned above is essential.

When will my order ship?

Once you place an order, it will be shipped within two working days. The same applies to orders placed on weekends and holidays.

Can I order a customized size kimono ?

Yes you can. Select “customize” size when selecting the desired kimono, refer to the measurement guide below and provide your desired measurements in the “order notes” on the checkout page.

How can I cancel my order?

Our process runs pretty quickly, so the time frame in which a customer can make a change or cancel an order is extremely short.

To cancel your order before it is shipped, please contact us via email at We will try our best to accommodate your request. Please reference your order number.

How can I make a change to my order?

Customers must either email or call us within 24 hours of order submission.

Can I combine multiple orders to ship together?

Once an order is placed, combining multiple orders cannot be made.

What happens if I did not receive my order?

If for some reason, you did not receive your order, please contact us via email at Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address. In the event a customer would like to reship his/her returned or undeliverable package, customers will be responsible for reshipping charges and applicable fees.

What happens if I did not receive my complete order or my order is damaged?

If you are missing an item(s) or an item is damaged, please contact us via email at Please do not dispose of the packaging the order came in.