www.caracalbjj.com (hereinafter referred to as “The Website”) is a Website and domain name created, owned and operated by Caracal Sports (“The Company”). The Website and its logos are trademarks of The Company. All images and product names used on The Website are property of The Company.

All information included on this site, including, but not limited to, any and all text, graphics, logos, images, articles and such, is the sole property of The Company. No material or information contained on this Web Site shall be downloaded, used, copied, reproduced, republished, posted, transmitted, transferred, distributed, or exploited in any way without the previous written consent of The Company. Any unauthorized downloading, use, copying, reproduction, republication, posting, transmission, transfer, distribution or exploitation of such materials and information is prohibited. You will be fully liable for any infringement of copyright or other intellectual property owned by The Company.

Price and availability information is subject to change without prior notice. All prices quoted are in AED unless otherwise stated.

We reserve the right to refuse any order you place with us. At our discretion, we reserve the right to limit or cancel quantities purchased per person or per order. These restrictions may include orders placed by or under the same customer account, the same name, the same credit card and/or orders that use the same billing and/or shipping address or orders using a discount code that is not permitted. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

United Arab of Emirates is our country of domicile and stipulate that the governing law is the local law. Visa or MasterCard debit and credit cards in AED will be accepted for payment We will not trade with or provide any services to OFAC and sanctioned countries. Customer using the website who are minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website. Cardholder must retain a copy of transaction records and Merchant policies and rules. User is responsible for maintaining the confidentiality of his account.

Caracal Sports respects your privacy and is committed to protecting your private information. Your credit card information and personal data will be treated with the highest standards of security and confidentiality. We do not share any personal information with any third parties.

Secure Shopping:

Orders placed on our site are encrypted using SSL (Secure Sockets Layer) . SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral in order to fulfill your order and for a convenient shopping experience, we request address, telephone and payment information from you. Caracal Sports has done its best to ensure your shopping is safe and completed with ease. If you have any concerns about placing your order online, please contact us.

Please note that email is not encrypted, and therefore not a secure means of transmitting credit card information. Caracal Sports will never request sensitive information via email. Please do not respond to any such requests.

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Caracal Sports  will not pass any debit/credit card details to third parties. Caracal Sports  takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (www.caracalbjj.com ) cannot guarantee the security of any information that is disclosed online. Caracal Sports is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect. The website policies and terms & conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, customers are encouraged to frequently visit these sections to be updated about any changes. Modifications will be effective on the day they are posted.

If you are unhappy with your purchase, we will gladly assist you with your return and/or exchange. Please contact us via email at sales@caracalbjj.com. Returns and/or exchanges will only be accepted for unwashed, unworn merchandise with original tags and packaging within 7 days of shipping date. All returns or exchanges will be at the discretion of Caracal Sports. Any item(s) returned that does not meet the aforementioned criteria, will not be eligible for return and/or exchange (i.e., item appears dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc.).

Accessories and special order items are non-returnable.

Once an order has shipped, shipping and handling charges are non-refundable. Refunds are processed within 10-15 working days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Caracal Sports.

Customers are responsible for all return shipping charges, as well as, shipping charges associated with exchanges.

Refused or undeliverable packages are subject to return shipping costs. Return shipping costs vary by shipping method used in the order. If a refused or undeliverable package is assessed a fee because it is returned back to Caracal Sports, the customer will be responsible for any such fees imposed and those fees will be due prior to reshipping of your order or the cost will be deducted from any refund that is due back to a customer.

Refunds will be done only through the original mode of payment.

Delivery in UAE shall be within 2 working days and without any shipping fees for orders above AED 100. There will be a fixed shipping cost of AED 30 for any order below AED 100.

Delivery to other countries: The order shall be dispatched to the courier within 2 working days and there will be a fixed shipping cost of AED 120.

Avoid any delays in delivery by providing your full address along with your contact details.

Customers can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer.

At Caracal Sports, we respect your concerns about privacy and value the relationship that we have with you.

Like many companies, we use technology on our website to collect information that helps us enhance your experience and our products and services. The cookies that we use at Caracal Sports allow our website to work and help us to understand what information and advertising is most useful to visitors.